Operations Manager · 15 Years

Process Excellence,
Measurable Results

Senior Operations Manager with 15 years streamlining workflows, managing cross-functional teams, and driving operational efficiencies for logistics, retail, and manufacturing companies across the UAE and GCC.

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Operational Improvement Track Record
1
Process Audit

Map and identify bottlenecks

→ 35% time savings identified
2
Lean Redesign

Kaizen and Six Sigma redesign

→ Waste reduced by 28%
3
Team Training

SOPs, KPIs, and coaching

→ 92% SOP compliance
4
Monitor & Improve

Dashboard KPI tracking

→ 99.2% on-time delivery
$12M
Cost Savings Delivered
99.2%
Avg On-Time Delivery
450+
Team Members Managed
35%
Avg Efficiency Gained
Career
Experience
2019–Now
Director of Operations
DP World · Dubai, UAE
Oversee port logistics operations for 1,200-person workforce. Achieved 99.2% on-time cargo delivery. Implemented lean process redesign saving $8M annually. Led digital transformation to paperless ops, reducing processing time by 40%.
2014–2019
Senior Operations Manager
Aramex · Abu Dhabi, UAE
Managed last-mile delivery operations for UAE North region, overseeing 200 couriers. Reduced delivery cost per parcel by 22% through route optimisation. Achieved ISO 9001 certification for the facility.
2009–2014
Operations Supervisor
Carrefour (Majid Al Futtaim) · Dubai
Supervised hypermarket operations for 350-staff store, managed inventory of 40,000 SKUs, and achieved stock accuracy of 99.8%. Trained and developed 12 team leaders.
Skills
Core Competencies

Operations

Process Improvement98%
Lean / Six Sigma95%
KPI & Dashboards94%
Budget Management92%

People & Systems

Team Leadership96%
ERP (SAP / Oracle)90%
Supply Chain88%
ISO 9001 / Quality93%

Ready to Optimise Your Operations?

Open to COO, Operations Director, and Senior Operations Manager roles across UAE and GCC.

ahmed@opspro.ae